Simplify the Online Ordering Experience

OVERVIEW

In 2001, Archway began providing fulfillment services to our client, a global food and beverage company. From kitting to print and client services, we’ve worked in complete brand alignment, executing a wide range of marketing services for almost 20 years to support their goals and objectives. Known for our order management and ecommerce technology, the online ordering system we developed for this client used meticulous forecasting analytics to reduce excess inventory while significantly improving the e-store user experience.

Archway was challenged to develop a single, online ordering system for simplified user experience, implement accurate forecasting, enhanced inventory management, and cost savings. Read the full Success Story for the results.

Challenge

The client had 7,000+ users with different ordering and visibility requirements creating ongoing inconsistencies.
Varying ordering processes made it complicated to do accurate forecasting and inventory control.
Shifting order processes created higher costs.

Archway Solution

Provided in depth analysis of aging and excess inventory to help better manage inventory storage.
Established a new online e-store to re-categorize inventory and simplify ordering for current users.
Streamlined and assigned specific business units to allow users to see and order only what they require for either specific programs or regular daily orders.
Consolidated existing online e-store categories to further streamline ordering process.

Results

5% decrease in inventory from January to December 2018 and an 8% decrease in storage from January to August 2019.

Elimination of manual BUB (bottom-up build) process used by client; switching to our system’s pre-order tool created better data for accurate forecasting.