Reduce complexities and drive efficiency
Developing great customer engagement strategies comes from knowing the results of your marketing programs across all channels, products, divisions, locations and geographies. Our technology-enabled campaign management tools combine planning, collaboration and tracking with best-in-class fulfillment services and delivery strength.
We work directly with your team from the very beginning, creating a plan of action that ensures the success of your campaign. We’ll determine the most effective way to utilize your marketing dollars, helping you drive efficiencies that span the entire life cycle of your campaign. Being upfront in the process allows us to allocate the appropriate resources ahead of time and create a framework that streamlines workflows.
We don’t just set you up and walk away. We manage your projects from start to finish, providing you with a centralized platform that can be utilized by all of your vendors. Outdated spreadsheets, never-ending email threads and lost assets are things of the past. Our solution makes campaign management easy by merging multiple workflows, automating notifications and supporting open collaboration.
With one dashboard that tracks every workflow in your campaign, you get the transparency you need to close productivity gaps, eliminate redundancy and increase accountability. With enhanced visibility throughout your program, you can see results and measure success.
- Reduce inefficiencies by eliminating redundancy
- Improve processes through centralized workflows
- Increase accountability with complete visibility
- Eliminate approval and workflow bottlenecks
- Share and track feedback
- Dedicated and Shared Agents
- Toll-Free Access
- Live Agent
- Intelligent IVR, Web, Chat and Email
- Call Routing
- Order Entry and Look-up
- Up-Sell and Cross-Sell
- Promotional Support
- Frequently Asked Questions (FAQ)
- Multilingual Support
- Call Monitoring and Reporting
- Training and Call Quality Tracking
- Resource Management
- Help Desk and Technical Support
- Inbound and Outbound Customer Care