Multi-Channel Fulfillment that's Focused on the Customer
Relying on multiple distribution channels to push your products and quickly deploy your marketing materials requires an efficient fulfillment partner. Leading technology and communications companies are finding smarter ways to enhance the customer experience through in-store execution, inventory forecasting and tracking. Archway’s solution supports these initiatives by providing strategic best practices and smart measurement tools. We manage the fulfillment of products, premiums, and literature to ensure your customers receive an optimal brand experience.
Archway’s technology and communications fulfillment solution streamlines fulfillment to improve the bottom line, and provides you with:
Our solution is built from order management, kitting, serialized inventory tracking, forecasting, reporting and analytics to provide you with helpful and meaningful strategies that streamline marketing fulfillment and improve the bottom line. We manage the fulfillment of products, premiums, and literature to corporate stores, retail partners, distribution centers, authorized dealers and sales and marketing personnel for campaign pushes and pulls.
Based on your specific business needs and nuances, Archway designs a custom order management platform integrated with your inventory management system. We can also take orders through phone, fax or file feed. For a centralized source for order management and tracking information, we track inventory information at the item and location level for real-time order tracking. We use radio frequency scanning systems to scan products, premiums and literature into location, and to scan them out when they are picked, packed and shipped. This information appends to shipment tracking information for a complete cycle of order tracking—allowing you complete visibility of your inventory at any time in the cycle.
We manage rebates, sweepstakes and contests supported by reporting and analytics to help with program support and decision-making. Archway’s promotion tools automatically capture consumer information through any promotional channel to provide you with business intelligence that you can use to engage your customers after your promotion is over. With stringent fraud controls, Archway has built the right processes for the warehousing, print management, and fulfillment of rebates, sweepstakes and contests.
Providing a variety of marketing materials, premiums and products to a variety of end users requires effective customer support. Our customer service representatives provide a seamless level of support to your end users whether they’re from distribution centers, corporate or retail stores, or are authorized dealers, sales and marketing personnel or consumers.
Take unnecessary soft costs out of your marketing execution. With decades of experience shipping to thousands of retail stores, Archway developed packaging and labeling techniques that speed up in-store execution and reduce time spent handling materials.
To reduce production and shipping costs in all channels of distribution, Archway’s forecasting tools help predict usage, and setup and manage auto-replenishment. Our tools are integrated in Archway’s online ordering portal, so users can place orders, forecast usage and even schedule e-mail alerts for low inventory levels or expired inventory.
Track the results of your campaigns by leveraging Archway’s reporting tools that provide immediate, insights into your business. Interactive dashboards improve visibility of your marketing fulfillment supply chain and allow you to better direct and support critical decisions. We provide clients with inventory, expiration date and stop ship reports providing them with visibility to what material is out-of-date. Reporting metrics are delivered in a familiar dashboard format that let you quickly see up-to-date performance statistics and allow you to drill down for deeper information. Our team of experienced Business Analysts can also review the results for you and provide actionable recommendations giving you more time to focus on your customers.