Job Details

MAJOR AREAS OF RESPONSIBILITY

• First point of contact for client regarding ongoing business requirements including key account projects.
• Participate directly in developing Strategic Account Leadership strategies for assigned accounts.
• Work closely with account management, or directly with client to assure overall customer satisfaction.
• Collaborate with account management to produce Business Review; participate and/or facilitate Business Review session.
• Develop and maintain strong and trusting client relationships.
• Assume leadership role in project management including definition of project scope, operational and resource implications, and assessment of how to match project requirements to client need and Company service solutions.
• Actively pursue new business opportunities and work with key internal personnel as appropriate in developing strategies to secure those opportunities.
• Maintain a solid working knowledge of all company services and solutions.
• Lead efforts to improve processes, quality and overall customer satisfaction.
• Support and maintain corporate quality standards, policies, practices and work instructions.
• All other duties as assigned.

• Back up account management or manage account directly depending on business needs.

LEADERSHIP

• Demonstrate outstanding leadership and relationship building skills both internally and externally
• Define and manage desired outcomes through others as required in a shared services environment.
• Provide input and leadership in achieving Continuous Improvement Action Plan goals.

FINANCE

• Apply knowledge of contract and pricing to determine if scope of work falls within the parameters of the agreement.
• Direct account assignment responsibility may have accountability for client P&L including revenue growth, Gross Profit and EBITDA.
• Provide oversight and input to ensure proper billing to the client.
• Manage quote preparation for presentation to client.
• Provide input as appropriate on key forecasting components and budget recommendations.
• Participate directly in financial management including cost control, billing, and overall account profitability.

 SALES AND OPERATIONS PLANNING

• Define operational requirements in accordance with Company best practices.
• Evaluate current processes to provide recommendations for Company and/or client process improvements and cost savings.
• Understand client business rules and communicate changes to key internal personnel as necessary.
• Understand contractual service level requirements; monitor and document performance; address performance variances and participate in defining steps for resolution.
• Address and resolve client concerns in the best interest of the Company and the client.